Customer Success Manager - renewals (Albuquerque, NM)

Highbridge Sparrow Energy is an energy provider in Albuquerque focused on reliable service and fair billing. We are hiring a Customer Success Manager to take on renewals. We work closely with regulators and communities. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Albuquerque, with some flexibility after the first few months. • We reply to every applicant.