Customer Success Manager - onboarding (Wichita, KS)

Redstone Kestrel Markets Group operates grocery and general-merchandise stores around Wichita. We are hiring a Customer Success Manager to take on onboarding. We are friendly and busy, especially on weekends. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on shrink and waste issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with pricing. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.