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Customer Success Manager - onboarding (Tulsa, OK)

Greenridge Oak Telecom · Tulsa, OK · full time

Greenridge Oak Telecom provides broadband and phone service around Tulsa, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 68 people based in Tulsa. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Full-time, Monday to Friday. • On site in Tulsa. • Applications are reviewed on a rolling basis.

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