Customer Success Manager - onboarding (Tulsa, OK)

We are growing our team at Summit Quarry Telecom Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 50 people based in Tulsa. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Tulsa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.