Customer Success Manager - onboarding (Tucson, AZ)

Lumen Quarry Energy delivers power and gas plans across the Tucson region, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 183 people based in Tucson. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.