Customer Success Manager - onboarding (Tucson, AZ)

Highbridge Fern Energy is looking for a Customer Success Manager. The job centres on onboarding for outage response, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tucson, with some flexibility after the first few months. • We reply to every applicant.