Customer Success Manager - onboarding (Tucson, AZ)

Northwind Linden Banking Services is a community-focused bank in Tucson serving households and small businesses. We are hiring a Customer Success Manager to take on onboarding. You would join a small organisation of about 49 people based in Tucson. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on branch operations issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tucson. • We reply to every applicant.