Customer Success Manager - onboarding (Toledo, OH)

Amberfield Quarry Energy is looking for a Customer Success Manager. The job centres on onboarding for service connections, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service connections issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.