Customer Success Manager - onboarding (Toledo, OH)

Silverline West Energy delivers power and gas plans across the Toledo region. We are hiring a Customer Success Manager to take on onboarding. You would join a small organisation of about 166 people based in Toledo. What you will do • Coordinate with support, billing and operations on hardship programmes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Toledo, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.