Customer Success Manager - onboarding (Spokane, WA)

We are growing our team at Fernwood Quarry Telecom Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people based in Spokane. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.