Customer Success Manager - onboarding (Spokane, WA)

We are growing our team at Greenridge Pine Financial Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 175 people based in Spokane. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on vendor spend issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.