Customer Success Manager - onboarding (Savannah, GA)

Lumen Quill Banking Services is looking for a Customer Success Manager. The job centres on onboarding for fraud alerts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 412 people based in Savannah. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with branch operations. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Savannah. • We reply to every applicant.