Customer Success Manager - onboarding (San Jose, CA)

We are growing our team at Harborlight North Insurance and adding a Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on premium billing issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with catastrophe response. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.