Customer Success Manager - onboarding (San Antonio, TX)

Foxglove Birch Telecom is a telecommunications provider in San Antonio focused on reliable home and business connections. We are hiring a Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • On site in San Antonio, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.