Customer Success Manager - onboarding (Sacramento, CA)

Redstone Cedar Banking Services Group provides everyday banking and small-business lending around Sacramento, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of about 509 people based in Sacramento. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on branch operations issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.