Customer Success Manager - onboarding (Sacramento, CA)

Highbridge River Markets serves neighbourhoods around Sacramento with fresh food and everyday goods, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 94 people based in Sacramento. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on shrink and waste issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Sacramento. • Applications are reviewed on a rolling basis.