Customer Success Manager - onboarding (Rochester, NY)

Summit Quarry Telecom Partners builds and runs fibre and wireless networks in the Rochester area, and we need a Customer Success Manager to lead our onboarding. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Rochester. • Applications are reviewed on a rolling basis.