Customer Success Manager - onboarding (remote)

Ironwood Quill Telecom is looking for a Customer Success Manager. The job centres on onboarding for customer tickets, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with quarterly visits in Baltimore. • Applications are reviewed on a rolling basis.