Customer Success Manager - onboarding (remote)

Stonegate Wilder Insurance is looking for a Customer Success Manager. The job centres on onboarding for policy renewals, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on policy renewals issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Minneapolis. • We will tell you what to expect at each step of the hiring process.