Customer Success Manager - onboarding (remote)

Cedar Forge Telecom provides broadband and phone service around Cincinnati, and we need a Customer Success Manager to lead our onboarding. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Cincinnati. • We reply to every applicant.