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Customer Success Manager - onboarding (remote)

Foxglove Haven Insurance · Remote · part time

Foxglove Haven Insurance sells home, auto and small-business insurance in Salt Lake City. We are hiring a Customer Success Manager to take on onboarding. You would join a large organisation of about 788 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on underwriting files issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with premium billing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with a monthly team day in Salt Lake City. • We reply to every applicant.

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