Customer Success Manager - onboarding (remote)

Northwind Clear Banking Services is looking for a Customer Success Manager. The job centres on onboarding for fraud alerts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 27 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Phoenix. • We reply to every applicant.