Customer Success Manager - onboarding (remote)

Harborlight Umber Telecom provides broadband and phone service around Louisville. We are hiring a Customer Success Manager to take on onboarding. You would join a small organisation of about 22 people, working mostly from home. What you will do • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.