Customer Success Manager - onboarding (remote)

Amberfield Clear Telecom provides broadband and phone service around Milwaukee, and we need a Customer Success Manager to lead our onboarding. We invest in training. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Milwaukee. • We reply to every applicant.