Customer Success Manager - onboarding (remote)

Greenridge Sparrow Telecom is a telecommunications provider in Columbus focused on reliable home and business connections. We are hiring a Customer Success Manager to take on onboarding. You would join a large organisation of about 294 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Columbus. • We will tell you what to expect at each step of the hiring process.