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Customer Success Manager - onboarding (remote)

Summit Thistle Insurance · Remote · full time

Summit Thistle Insurance is looking for a Customer Success Manager. The job centres on onboarding for premium billing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on premium billing issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Tulsa. • Applications are reviewed on a rolling basis.

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