Customer Success Manager - onboarding (remote)

We are growing our team at Bright Willow Insurance and adding a Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on policy renewals issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with customer complaints. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.