Customer Success Manager - onboarding (remote)

We are growing our team at Amberfield Rowan Banking Services Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account openings issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Albuquerque. • We reply to every applicant.