Customer Success Manager - onboarding (remote)

Redstone Cedar Banking Services is looking for a Customer Success Manager. The job centres on onboarding for deposit accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with an occasional day on site in Albuquerque. • We will tell you what to expect at each step of the hiring process.