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Customer Success Manager - onboarding (remote)

Silverline Kestrel Insurance · Remote · full time

Silverline Kestrel Insurance is looking for a Customer Success Manager. The job centres on onboarding for claims, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Coordinate with support, billing and operations on claims issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with underwriting files. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in San Diego. • Applications are reviewed on a rolling basis.

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