Customer Success Manager - onboarding (remote)

We are growing our team at Clearpath Granite Financial and adding a Customer Success Manager whose main responsibility will be onboarding. Teams collaborate across risk, service and technology. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Little Rock. • We reply to every applicant.