Customer Success Manager - onboarding (remote)

We are growing our team at Highbridge Maple Financial and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer onboarding. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in St. Louis. • We will tell you what to expect at each step of the hiring process.