Customer Success Manager - onboarding (remote)

We are growing our team at Clearpath Granite Staffing and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on onboarding issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with timekeeping. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Boston. • We reply to every applicant.