Customer Success Manager - onboarding (remote)

Stonegate Cedar Telecom is a telecommunications provider in Boston focused on reliable home and business connections, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of about 278 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on service installations issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Boston. • Applications are reviewed on a rolling basis.