Customer Success Manager - onboarding (remote)

Nova Stone Banking Services is a regional lender in Boston with branches and a growing mobile service. We are hiring a Customer Success Manager to take on onboarding. You would join a small organisation of about 19 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on fraud alerts issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.