Customer Success Manager - onboarding (remote)

Lumen Bright Financial is a financial-services company in Louisville. We are hiring a Customer Success Manager to take on onboarding. Trust is the product, so accuracy and clarity matter. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account servicing issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with quarterly visits in Louisville. • We will tell you what to expect at each step of the hiring process.