Customer Success Manager - onboarding (remote)

Cedar Clear Banking Services Group is a community-focused bank in Oklahoma City serving households and small businesses, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of about 517 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on loan files issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.