Customer Success Manager - onboarding (remote)

Northwind Lakeside Energy is an energy provider in Anchorage focused on reliable service and fair billing, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on hardship programmes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.