Customer Success Manager - onboarding (remote)

Clearpath Thistle Insurance is looking for a Customer Success Manager. The job centres on onboarding for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 83 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on catastrophe response issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Houston. • We reply to every applicant.