Customer Success Manager - onboarding (remote)

Greenridge Kestrel Markets Group is looking for a Customer Success Manager. The job centres on onboarding for supplier deliveries, and it would suit someone who likes steady, practical work. You would join a small organisation of about 62 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on supplier deliveries issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Tampa. • Applications are reviewed on a rolling basis.