Customer Success Manager - onboarding (remote)

Bluepeak Forge Banking Services is looking for a Customer Success Manager. The job centres on onboarding for fraud alerts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in San Jose. • We reply to every applicant.