Customer Success Manager - onboarding (remote)

Rivermark Thistle Insurance is looking for a Customer Success Manager. The job centres on onboarding for policy renewals, and it would suit someone who likes steady, practical work. You would join a large organisation of about 266 people, working mostly from home. What you will do • Coordinate with support, billing and operations on policy renewals issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with catastrophe response. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in San Jose. • We will tell you what to expect at each step of the hiring process.