Customer Success Manager - onboarding (remote)

Clearpath Wilder Insurance provides coverage to households and businesses around Richmond. We are hiring a Customer Success Manager to take on onboarding. Claims teams work together and share what they learn. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on underwriting files issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Richmond. • Applications are reviewed on a rolling basis.