Customer Success Manager - onboarding (remote)

Silverline Beacon Financial provides savings, lending and payment services from Detroit, and we need a Customer Success Manager to lead our onboarding. Career paths are clear. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on vendor spend issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account servicing. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Detroit. • We reply to every applicant.