Customer Success Manager - onboarding (remote)

We are growing our team at Fernwood Stone Telecom and adding a Customer Success Manager whose main responsibility will be onboarding. We invest in training. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.