Customer Success Manager - onboarding (remote)

Summit River Insurance sells home, auto and small-business insurance in Toledo. We are hiring a Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on claims issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with catastrophe response. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with a monthly team day in Toledo. • We will tell you what to expect at each step of the hiring process.