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Customer Success Manager - onboarding (remote)

Bluepeak Fox Insurance · Remote · full time

Bluepeak Fox Insurance sells home, auto and small-business insurance in Detroit. We are hiring a Customer Success Manager to take on onboarding. Claims teams work together and share what they learn. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on policy renewals issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Detroit. • We will tell you what to expect at each step of the hiring process.

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