Customer Success Manager - onboarding (remote)

We are growing our team at Clearpath Pine Markets and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of about 477 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on pricing issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with shrink and waste. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Jacksonville. • We will tell you what to expect at each step of the hiring process.