Customer Success Manager - onboarding (remote)

Amberfield Wren Energy is looking for a Customer Success Manager. The job centres on onboarding for hardship programmes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.