Customer Success Manager - onboarding (remote)

Greenridge Sparrow Telecom is a telecommunications provider in Austin focused on reliable home and business connections, and we need a Customer Success Manager to lead our onboarding. We invest in training. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Austin. • We reply to every applicant.